Appeal Letter Essay Example for Free

Appeal Letter EssayId be happy to give you some suggestions if youll take them. I was an English major in college and I currently work as a copywriter for a company, so hopefully I can give you a few tips to make your garner more formal. How about thisDear Office of Student Financial Aid,My name is *your name* and I am writing to ask you to appeal my suspension of federal official aid. The fall and summer semesters were a very stressful and overwhelming time in my life because I was not only returning to school later on being out of it for ten years, but I was excessively taking care of my seven children, sharing one car between my husband and myself, and also working a full-time job. It was very difficult for me to concentrate and do well in my classes when I had to put my family ahead of myself.I do take that I neglected my studies and I would like another chance to do better in them. I have compiled a list of steps I need to take in baseball club to be successful in scho ol 1. I will resign from my full-time job in order to give my full attention to school. 2. I will obtain a tutor for my most difficult classes by becoming familiar with the tutoring center on campus. 3. I will talk to each of my instructors personally to find out how I can do well in their classes. 4. I will reign over my time wisely so that I can balance my family and studies together. 5. I will attend all of my classes to take advantage of what they have to offer.My goal is to catch a degree in education so that I can make a difference in the lives of young students. This is very important to me because I want to make sure that they dont make the same mistakes that I did. But I can only do this if I can apply for fiscal aid. I am a hard-working student and a dedicated mother, and I would like the chance to prove to you that my next semester will not be a disappointment. I will try my hardest to be good role model to my family and other students.

Advertising Designed To Differentiate Remind Inform And Persuade Marketing Essay

Advertising Designed To Differentiate Remind Inform And stock merchandising EssayAdvertising is single part of the promotional mix, and so publicizing objectives will be set in line with overall promotional and Marketing Objectives, which in turn will relate to the organizations overall Corporate Objectives. In general, however, in that respect atomic number 18 three main categories of announce objectives a avocation might set itself in terms of whether it seeks to Inform, Persuade or Remind the target audience.Types of advertizingInformInformative advertising, seeks to tell the market about the harvesting, develop how the product works, provide information on pricing, and build awareness of both the product and the company. Such objectives are normally pursued at the launch of a new product, or re-launch / up-date of an existing product.Its the product of Pepsi Company and wants to inform people about it. Presenting incompatible taste and verity of the product in daily grade Electronic media to influence people towards product.PersuadeHere objectives are to encourage the target audience to switch brands, make the purchase, and create a preference in the market for the product as opposed to its competition. Advertising of this nature is required in highly competitive markets, where a range of products compete directly with from each one other. In much(prenominal) circumstances businesses often seek to differentiate their product by Comparison Advertising either directly or indirectly comparison its product to that of its competitors.Here nestle Pakistan wants to inform public about the outlay of Product NIDO Price. That its price 39 rupees per liter and too persuade that it is low price then market price as salubrious as grater Quality. Their target market is for product childrens.RemindReminder Advertising is apply to maintain spare-time activity and awareness of a well established product in the market, often in the latter stages of i ts product life cycle. It is often used at the Point-of-Purchase to remind consumers of the Brand. Such advertising is used by the analogouss of Coca-Cola and other leading brands, to maintain their position in the market.Nestle Yogurt is well know product of Nestle Pakistan, they advertise just remind people about the product.http//en.wikipedia.org/wiki/AdvertisingP-5 Evaluate appropriate uses and applications for advertising in two given situations.Uses of advertisementAdvertisements are used to tell the audience what products you are selling, operate you provide and the type of business you do such as whether your business provides finance company loan services for purchasers. Advertisements whitethorn be used to notify the public of the date and venue of an event. They inform consumers of what is availcapable with a view to get the customers into the store and make sales. early(a) Uses areCorporate CommunicationsIncentive ProgramsMulti-State Marketing CampaignsMultifunction/ Department ManagementRegional MarketsProminent Client ListStrategic AdvertisingAccount Marketing/SalesVendor Research SelectionStrong Customer RelationsPrint/Newspaper TrendsMarketing Program ExecutionUses in RemindingBrief messages intentional chiefly to keep a product in the mind of the consumer once the product is already familiar. Reminder advertising usually follows an extensive advertising campaign, and therefore does not elaborate on the reasons to buy the product. Common examples of reminder advertisements are those found on matchbooks and pencils and in skywriting, as well as the more traditionalistic media vehicles. Advertising designed to remind consumers of the benefits of a product or service, or of their current need for those benefits. For instance, the XYZ Company may seek to remind consumers of their need for XYZ anti-freeze when the brook begins to turn cold.Uses in PersuasionThis is the basic rule when it comes to persuasion in advertising. No matter how entic ing the woman in a poster for a liquor brand might be, its not going to work if your target audience is composed of straight women. They just wont go for that. The same system of logic applies to when youre catering for the rich and the poor. You have to study your target group in order to come up with the most suitable ad campaign. Watching the news program terminate prove to be a truly in force(p) mode of persuasion in advertising. By keeping yourself tuned into what is happening globally and locally, you are able to put your brand or your lymph gland into context with your target market. For example, if youre assigned to come up with an ad for vitamins and the rainy season has arrived, you can use the defy to convince your market that they need vitamins.Persuasion in advertising can be as direct or indirect as you want it to be. about brands have even been known to make use of certain celebrities to actually tell people to support a certain brand. Whichever road you choos e to take, it is very important to take note of your target market (because theyre the ones youre supposed to convince) and take advantage of current events to help you do it.P-6 Evaluate the role, organization and functions of agencies in the advertising process.Advertisement Processhttp//www.ipa.co.uk/ deliver/images/uploads/process.jpgAdvertisement postAn advertising effect or ad agency is a service business dedicated to creating, homework and handling advertising (and sometimes other forms of promotion) for its clients. An ad agency is independent from the client and provides an extracurricular point of view to the effort of selling the clients products or services. An agency can also handle overall marketing and branding strategies and sales promotions for its clients.Role of advertising agencies in advertising processA plethora of Businesses, Corporations, regimen Organizations and Non Profit set-ups hire advertising agencies to advertise their products, brands and servic es to present and prospective customers.Understand the Product / CompanyAn advertising agency begins by getting well acquainted with the clients goals, products target audience. This knowledge proves beneficial in planning and creating an effective advertising campaign.The advertising executives work towards creating an effective advertising campaign (a single or a series of attention grabbing and unique ads) which is within the clients marketing goals and budget. This includes creating interesting slogans, attractive jingles and attention grabbing body replicate for advertisements. The client has the final word and may ask for rework.Plan Create an Advertising CampaignOnce an advertising agency understands its clients needs, the process of brainstorming and planning begins. Keeping in mind the clients goals (which can range frompushing sales of its products and servicesintroducing new products in the marketreiterating its brands benefitsattracting new customers or keeping in tou ch with old onesStrategizeSome Companies like to outsource their overall marketing responsibilities to advertising agencies. In such a case, the ad agency takes over the process of brand building, strategizing and pushing sales with other promotion techniques like sales promotions etc.Organization of advertising agencies-Broadly there are 6 departments in any advertising agencyAccount ServicingAccount PlanningMediaCreativeProductionFinance and AccountingAccount service departmentThe account service, or the account instruction department, is the link between the ad agency and its clients. Depending upon the size of the account and its advertising budget one or two account executives serve as function to the client. The account executives job requires high degree of diplomacy and tact as misunderstanding may lead to loss of an account. The account executive is mainly responsible for(p) to gain knowledge about the clients business, profit goals, marketing problems and advertising objectives.The account executive is responsible for getting approve the media schedules, budgets and rough ads or story boards from the client. The future(a) task is to make sure that the agency personnel produce the advertising to the clients satisfaction. The biggest role of the account executive is keeping the agency ahead of the client through follow-up and communications.Media departmentThe responsibility of the agencys media department is to develop a media plan to reach the target audience effectively in a cost effective manner. The staff analyses, selects and contracts for media time or space that will be used to deliver the ad message. This is one of the most important decisions since a significantly expectant part of the clients money is spent on the media time and/or space. The media department has acquired increasing importance in an agencys business as heavy(a) advertisers seem to be more inclined to consolidate media buying with one or few agencies thereby saving m oney and improving media efficiency.Creative departmentTo a large extent, the success of an ad agency depends upon the creative department responsible for the creation and execution of the advertisements. The creative specialists are known as copywriters. They are the ones who conceive ideas for the ads and write the headlines, subheads and the body copy. They are also involved in deciding the basic theme of the advertising campaign, and often they do prepare the rough layout of the print ad or the commercial story board.Creation of an ad is the responsibility of the copywriters and the art department decides how the ad should look.Production departmentAfter the completion and approval of the copy and the illustrations the ad is sent to the production department. Generally agencies do not actually produce the finished ads instead they hire printers, photographers, engravers, typographers and others to complete the finished ad. For the production of the approved TV commercial, the pr oduction department may supervise the casting of actors to appear in the ad, the setting for scenes and selecting an independent production studio. The production department sometimes hires an outside director to transform the creative concept to a commercial.Finance and accounting departmentAn advertising agency is in the business of providing services and must be managed that way. Thus, it has to perform various functions such as accounting, finance, human resources etc. it must also attempt to generate new business. Also this department is important since bulk of the agencys income approx. 65% goes as salary and benefits to the employees.Functions of advertising agencyProfessionals at advertising agencies and other advertising organizations offer a number of functions includingAccount Management at bottom an advertising agency the account manager or account executive is tasked with handling all major decisions related to a specific client. These responsibilities include locate a nd negotiating to acquire clients. Once the client has agreed to work with the agency, the account manager works closely with the client to develop an advertising strategy. For very large clients, such as large consumer products companies, an advertising agency may assign an account manager to work full-time with only one client and, possibly, with only one of the clients product lines. For smaller accounts an account manager may simultaneously manage several different, though non-competing, accounts.Creating TeamThe principle role of account managers is to manage the overall advertising campaign for a client, which often includes delegating selective tasks to specialists. For large accounts one task account managers routinely delegate involves generating ideas, designing concepts and creating the final advertisement, which more often than not becomes the responsibility of the agencys creative team. An agencys creative team consists of specialists in graphic design, film and audio production, copywriting, computer programming, and much more.ResearchFull-service advertising agencies employ market researchers who respect a clients market situation, including understanding customers and competitors, and also are used to test creative ideas. For instance, in the early stages of an advertising campaign researchers may run focussing group sessions with selected members of the clients target market in order to get their reaction to several advertising concepts. Researchers are also used following the completion of an advertising campaign to measure whether the campaign reached its objectives.Media PlanningOnce an advertisement is created, it must be placed through an appropriate advertising media. Each advertising media, of which there are thousands, has its own unique methods for accepting advertisements, such as different advertising cost structures (i.e., what it costs marketers to place an ad), different requirements for accepting ad designs (e.g., size of ad) , different ways placements can be purchased (e.g., direct contact with media or through third-party seller), and different time schedules (i.e., when ad will be run). Understanding the nuances of different media is the role of a media planner, who looks for the best media match for a client and also negotiates the best deals.An Advertising agency is responsible for coming up for an Idea for an advertisement for the customers these customers maybe anyone Coke Cola, Pepsi Adidis, Nike anyone who has something to sell pays money to an advertising agency to get there product into the mind of customer.The advertising agencies are responsible for marketing and producing their clients brand. For example, if the client is Dell Computers, the agencys role is to see what are the best ideas in promoting the product. It can be done with television commercials, print ads or internet ads. There are many services an agency offers to its client.http//www.smallbusinessnotes.com/operating/marketing/ advertisingprocess.htmlM-2 Make an effective judgment which of these advertisement do you consider as best in its stratum and why?In my judgment the add of NIDO is best of all because it have solid persuasive entity of price where people know general price of milk per liter and they give low price as 39 rupees per liter, shown the target market as mentioned in the picture a child with his have. Here mother giving love in shape milk as NIDO. They specified the quality in the sentence ghezayit sy barphoor dhood. The specified that its beneficial as quality for children health. They also mentioned from how much measure a quality milk can be made. On the top the company named is mentioned. Which show the overall company advertisement too. Where as bright colors are used which show happiness of the family children.D-1 Evaluate your findings on the basis of the criteria for the category discussed in Merit section.As I mentioned in the merit part my findings in the add. That price is me ntioned in the add. That per liter its cost 30 rupees. They have shown their target market as children. They shown in the add NIDO as the symbol of care LOVE of mother with children. They described how to make liquid milk from powder milk in the better quality its quality quantity measurements. That the formula making better milk. They shown NIDO have better hygiene quality and health making material as vitamins etc.I think they had cover in the addTarget MarketBrand qualityBrand PriceBrand QuantityBrand BenefitsMethod of useContents of productAppendixInformPersuadeRemind

Ethical Debates in Abortion and Euthanasia

Ethical Debates in Abortion and EuthanasiaAutonomy crumb be defined as self-rule and it is a persons or perseverings basic right. This doctrine means that an adult who is an informed and competent patient has the right to accept or refuse every treatments, drugs or surgical procedures. These decisions must be interpreted in to consideration even if these choices atomic number 18 non in the best interest of the patient. It is a wellnesscare professionals duty and responsibility to respect patients autonomy. Although sometimes this can be difficult as it may conflict with paternalistic attitudes of separate healthcare professionals. A persons autonomy could be overridden in cases such(prenominal) as, if an individuals decision puts customary health in danger or could potentially harm others, that persons autonomy may be restricted.Autonomy is often used in the honourable meditate of euthanasia. Though it is a patients freedom to make decisions on their own treatment, the conc ept of autonomy is misunderstood in the case of ending an individuals life. In this case, although a patient is capable of giving valid approve, a doctor does not gestate the authority to treat a patient unless he has signed a compose consent.2. In order to produce a non-maleficence conclusion with bulge out reducing the benefits for others the social worker could approach Bernie with the idea of informally admitting himself to hospital. If Bernie was to become unhappy at any time during his stay he would be able to discharge himself without the pressure of feeling isolated, but he would still be offered the help he needs.This would ready some of the pressure off his parents, his mother would whence feel less threatened knowing that Bernie is being cared for properly and receiving the help he needs to orchestrate his problems. (Psychotic episode, grief counselling, family counselling). His mother and father could then depress to concentrate on their own problems and try to c orrect their relationship.If the whole family where to address their individual problems, it could be suggested this would then in turn create a better family life with effective communication.3. For the justification for Bernie to be sectioned under the Mental Health Act would figure on Bernies state of mind. Bernie is unwilling to be voluntarily admitted to hospital, so if he was to be sectioned this would enable him to be treated with the correct medication such as anti-psychotic medication which would help treat psychosis. Although if Bernie is not actually psychotic and just grieving for his grandmother then being sectioned would not be justified as his problems could be treated with counselling in the community to help resolve his family issues.If Bernie was to be sectioned this could change how plenty look at Bernie in the future for example job applications and generally within the community.Bernie has often used threatening behaviour towards his parents, if this was to es calate the sectioning of Bernie could be the only option and then would be justified to protect his family and himself from violence.AbortionThe ethical debate regarding miscarriage asks whether it is morally right to deliberately terminate a pregnancy before childbirth.In the proto(prenominal) part of the 20th century laws were brought in to reduce access to legal abortion. Many women resorted to seeking out backstreet abortionists, which either permanently damaged their health or even ended their life overdue to unwanted pregnancies.In 1967 the Abortion Act became law, since then the act has been unsuccessfully challenged umteen times by pro-life groups who still try to limit the access to abortions.Looking at abortion from a moral view there are many dimensions which are linked to abortion. This debate is very complex and every question leads to sub-questions and sub-parts.There are pro-life enthusiasts who are against abortion and pro-choice groups who are partially or comple tely in favour of termination of pregnancy. Pro-life groups/ great deal argue that that it is ethically/morally wrong to kill a foetus which has potential to delay they believe that every foetus is alive and has the capacity to develop into a human being like us. So killing a foetus is the same as killing a human being which is wrong.Pro-choice groups regard abortion as acceptable in some circumstances such as there being a serious medical problem which could endanger the foetus or mothers life, the foetus will suffer from mental or carnal abnormalities or where the pregnancy was unintentional for example rape of failure of contraception.Two philosophical theories that could be applied to this debate could be natural law and rightfulness morality.Natural law main focus is on actions, it asks if an action is good or bad and in accordance with nature.One of the primary precepts is protect and make unnecessary the innocent. From this we get a secondary precept do not abort. This is an absolute moral rule that you should not kill an innocent person. This is how the Catholic Church views abortion and therefore condemns abortion in all instances.The Church of England tries to encourage the issues surrounding abortion, the church recognises that all individuals take for different views regarding this sensitive matter.The 1983 resolution of Synod statedThat in situations where the continuance of a pregnancy threatensthe life of the mother a termination of pregnancy may be justifiedand that there must be nice and safe provision in our societyfor such situationsChurch of England General Synod, 1983There are a few Catholics that dis go with the Vatican regarding abortion. They argue against the total banning on abortion with arguments such asTheologians such as Aquinas and Augustine who believed that a foetus does not become a person until between 40 and 80 days after conception has occurred.Every Catholic has the right and responsibility to follow their own con science on moral matters.Though pro-choice Catholics dont see abortion as being morally good they to argue that there could be situations where it is the least bad moral choice that is available at the time.Virtue ethics are concerned with what kind of people we should be. It helps to develop characteristics which help to make moral decisions easier, for example whether to consider and abortion or not. These ethics dont read that abortion is right or wrong but that it is up to the individuals personal character. A decision that a woman makes about an abortion must contribute towards her happiness.A person, who is virtuous and has disciplined themselves in the virtues of temperance, would be in a better state of mind and condition to decide on the all-important(a) matter of having an abortion.In some countries such as India, aborting foetuses which are to be born girls are becoming a major problem. Some cultures prefer to have baby boys, so request are termination purely on the bas is that the child is female.Pro-choice activist and author Janet Hadley, sex selection abortions in India are extremely commonAll over India, there are clinics performing amniocentesis and ultrasound scans, even in districts too poor to abide supplies of clean drinking water. Every day, an estimated 3000 female foetuses are aborted. And there are doctors making a mint.Janet Hadley Abortion between Freedom and Necessity (Great Britain Virago rack 1996) 88Female foeticide is more common than male foeticide, countries, in particular India and China, are more likely to have serious consequences on the balance of the genders in the population. The reasons behind these are mostly cultural, rather than religious.When it comes to this very sensitive debate, I feel I can honestly say that I am neither, for or against abortion. I do feel it is every womans right to decide. Until I am placed in a position where I am undecided on whether to continue with a pregnancy or not, I find it very dif ficult to have an opinion.Working in an operating theatre, it is part of my role to be part of a surgical team which carries out termination of pregnancies. I think doing this job has influenced me to have an impartial view on this matter. I have seen patients use this procedure as a form of contraception, but have also had to be with patients who have made the decision to terminate their pregnancy due to foetal abnormalities and miscarriage.Every womans circumstances are different and should be taken into consideration, and in a lot of these cases we have to consider the fathers feelings which a lot of people tend to forget.EuthanasiaEuthanasia is the act of deliberately ending a persons life in order to end their hapless. According to English law some(prenominal) euthanasia and assisted suicide are illegal.This process is sometimes called mercy killing. Euthanasia can fall into categories such as volunteer euthanasia where a person makes the decision to fatigue and asks for h elp enable to do this. Non-voluntary euthanasia is when a person is unable to make the decision or give consent to throttle, for reasons such as being in a coma or being brain damaged, another person will make the decision on their behalf. This could be because the patient expressed their wishes for their life to be ended in these circumstances. Involuntary euthanasia is where someone is killed regardless of their wishes.There has always been lots of feud surrounding the debate on euthanasia and whether this act should be legal or not. In most countries euthanasia is seen as a wrong homicide or murder. Although in countries such as Belgium, Netherlands and Luxemburg these practices are still considered legal. Killing is inexcusable yet is seen as excusable when used as a criminal punishment?Arguments regarding this debate can often depend on which method is used to carry out the end of life for the patient.There are many arguments on this debate, many of which fall into different categories such as ethical, practical and religious arguments and many more. Some ethical arguments for anti-euthanasia may includeEuthanasia weaken the respect in society and the sanctity of life, and all human beings are valued regardless of age, religion, sex etc.Voluntary euthanasia could be the start of a slippery slope which may lead to involuntary euthanasia where a person who wants to live is killed regardless of their wishes.Euthanasia can affect other peoples hum rights, not just those of the patients, for example, family, relatives and even medical staff.Practical arguments for anti-euthanasia in this debate could beIf palliative care was to be carried out properly euthanasia would not needed to be necessary, it could help prevent a patient feeling this is the only option.Doctors should not be allowed to decide when a patient should die legalisation of this would put doctors in a position of power which would be unacceptable.Religious people feel that euthanasia is agai nst the will of god. Although god has given us all free will, they argue that it would be wrong for us to kill ourselves or ask another to do it for them.The slippery slope argument explains the fears of voluntary euthanasia becoming legal and where it may lead, such as involuntary euthanasia. If the law changes and voluntary euthanasia becomes legal, how would we be able to keep it under checker? Without official regulations and control mechanisms proponents of euthanasia feel it would never be legalisedWhere would this slippery slope lead to? Could doctors start killing patients without their permission? Would doctors kill patients to save currency and create more free beds?We conclude that is was virtually impossible to ensure that all acts of euthanasia weretruly voluntary and that any liberations of the law in the coupled Kingdom could not be abused.We were also concerned that vulnerable people the elderly, lonely, sick or distressedwould feel pressure, whether real or imag ined, to request early remnant.Lord Walton, Chairman, House of Lords Select Committee on Medical Ethics looking into euthanasia, 1993.Why do people want euthanasia?Most people think that the main reason that people choose to seek euthanasia is because of them being in severe and unbearable pain. There are many mental factors such as depression, feeling like a burden, the loss of their dignity and not wanting to be dependent which cause people to think of euthanasia. batch consider what quality of life they are going to have, for example a terminally ill patient can be damaged by physical conditions e.g. incontinence, vomiting, paralysis and difficulty breathing.Some peoples arguments may includePeople have the right to die when and how they would like being independent gives them the right to carry out decisions about themselves.A libertarian argument believes that if an action is in the best interest of everybody, then it does not violate anybodys rights, so is morally acceptabl e.Euthanasia happens, so is it not better to legalise it and make it regulated properly.People are allowed to die with dignity and in their own way.Relatives are spared from watching their loved ones suffer and die painfully.Utilitarianism believes that moral rules should produce the greatest happiness of the greatest people. Looking at it from utilitarian point of view, people who are allowed to die a good death when they choose will allow them to be happier in their final days.Utilitarianism looks at total human happiness and not just that of the patient involved. People who agree with this principle would see the negative effect it would have on those around the patient such as the family, friends and the healthcare professionals, these negative effects would outweigh those of the patient.Kants ethical theory has a different perspective to utilitarianism. Kants theory on mortality derived from the Greek deontology, which means obligation. He didnt agree with the making of moral c hoices out of forbearance or kindness. He believed in what was the right thing to do, and choosing to fight the dying process is more important than just simply ending it all because of suffering and pain.Kant felt that the intentions of and act was more important than the actual act itself.I think that euthanasia is one of the most complicated debates to date. Its very hard to say whether you are either for or against euthanasia until you are put in a position where you could choose to live or die.The only way I could possibly have an opinion on this matter would be to imagine if it was a member of my family wanting to die. If I thought that they were going to have no quality of life and there was no hope of recovering then maybe I would consider euthanasia if it was what they wanted, the only way I would do this would be with their consent.I do strongly feel it does depend on each situation and the mental state of the patient, as voluntary euthanasia could be made and easy option if someone was to have suicidal tendencies.

Research into Call Centre Customer Confusion

Research into Call Centre Customer ConfusionDiscussionFollowing from the results obtained from the survey, around participants had used the nominate centre service at bottom the past six months and the perceived confusion level by customers was relatively high. Evidently, this research reinforces the fact that consumer confusion still exists within the call centre service.The first of all factor which influences customer confusion was identified as gender. The majority of the participants in the research were females, however it was also order that there was a higher interest group of male staff working at call centres. This supports the literature review as research suggests that female customers tend to ask more questions during the centre call service than males. It plunder be detected that this was because males cannot communicate effectively with females. An approach that can be taken to reduce this aspect of customer confusion is to prosecute more female staff in call centres. Furthermore, before customer service is provided to the customer, the call centre should provide the option to the customer of being be by a female or male staff, according to their preference.Another substantial cause of customer confusion was language barriers. This is an issue which reinforces the theory suggested by Robison et al 2006. His theory suggests that outsourcing to other countries influences the structure, quality, outcomes and satisfaction in call centres. From our research we found that the majority of customer confusion was caused delinquent to accent and pronunciation issues, due to outsourcing calls abroad. however, our results could not support the effect on outsourcing calls abroad has on the structure of call centres.For participants, the majority of assistance within call centre was non-native English speakers. However it does not indicate that the culture or background that an assistant possesses influences the quality of customer service provided . This point is limited by the context of this research as it is solely based in the UK. By the fact stated in the literature review, English call centre providers tend to outsource calls to other countries most commonly, India. The culture between the UK and India is similar however there is a significant difference between some countries, such as China, and the UK. Today, more foreigners are sexual climax to the UK which results in a wider variety of customers using call centres. This can explain the continuation of customer confusion in the UK. Accordingly, organisations may need to provide educational activity to assistants relating to cultural differences, especially if some customers from certain countries formulate a considerable portion of their customer basis.Technical issues were also identified from the research carried out which organisations can effectively tackle. The first issue identified was the incompetency of the assistant, such as the lack of expertise about th e service or product the troupe provides. Thus, the company should provide and emphasise the knowledge regarding the product or service they offer sufficiently. Furthermore, the lack of communication between the call centre and other department within the business was identified as the third vital cause of customer confusion. Frequently, customers raise questions that cannot be answered by the knowledge of a certain department. This results in customers experiencing other step, dialling another number for instance, in the call centre process which irritates customers with consumer confusion. To address this issue, a communication system must be established amongst departments, to actively assort customers to the appropriate department who can resolve their problems accurately. Additionally, another technical problem within call centres is call background noise that organisations must remove arouse the quality provided by the call centre. As written in the literature review, custo mers may prefer to help themselves when they wish to solve the confusion they have, which was also found in the survey that customers tend to try to browse the organisations official website to see if they can solve the problem without a call to avoid the potential confusions that mightiness be caused during the call centre service. Airline industry as an example, was the sole industry which the participants in the survey did not use call centre for. for sure there are distinct natures among various industries, but the well-organised and informative Airline industrys web-enabled call centre service can be an inspiration for other industries. suffice the firms website used to interact with customers more effectively with more benchmark of information, better structure and clearer guide. Moreover, the organisation can transform the traditional calling conversation into online natter by typing or video calling.Ethical issues were also highlighted as a source of consumer confusion. The spam calls which customers receive irritate them and cause their customer confusion. thence organisations need to be more concerned with ethical issues that may cause customer confusion and impact on their organisational reputation.The last limitation found relates to the human beings resource management in the call centres, the assistants attitude and behaviour particularly such as the behaviour mentioned by a participant in the research, establish into their script without any introductions. Therefore additional training should be stressed regarding the courtesy of caller conversations.

Software Distribution on the Internet :: Essays Papers

Softw atomic number 18 Distribution on the InternetAs society has come to terms with the ever widening use of the computer, people are starting to ask themselves should everything on the computer or internet be set down for them to download? The ethics of our society are tested to see if they go forth be chosen to become maven of the ever-widen population, that downloads this free bundle program off the internet and uses it to benefit their computers and their wallets. I will be re chaseing some websites that offer free software cogitate on the internet, and also will be looking at pirated software off the internet that allows people to download software without having to buy it.On a recent search for free software, at the website http//www.yahoo.com/, I found over two thousand websites that either distributed or provided links to free software on the Internet. Most of the software was available in one of two forms shareware and freeware. Shareware is the term given too many trial versions, versions with a time limit that allows you to try it for free, with send-payment if you decide to keep it. Freeware is the name given to software that is distributed, with full knowledge and consent of the owner, in its entirety. 1 An example of this kind of software is the LINUX operating system. The LINUX operating system was invented by Linus Torvalds, one of the worlds best computer programmers. Fed up with the MS-DOS system in the PCs in the early 1990s, he started his own operating system and it took off like a rocket. I had no idea what I was doing. I knew I was the best programmer in the world. Every 21-year-old programmer knows that. How hard can it be, its just an operating system? 2 Furthermore he made his software available for the public to download this software off the internet, and spark the evolution of the open source software era, where people can just take some(prenominal) they want and making the Software companies feel the damages, because everyone is stealing their software instead of buying it. I also conducted a search for pirated software at http//www.yahoo.com/. The results of this search gave me over 1800 listings. The majority of these sites have only one purpose. That is to distribute illegally copied versions of software programs. These software programs are usually found exactly as one would find them if they had purchased them from a store.

Gandhi Was One of the Greatest Men to Ever Live Essay -- Indian, Revol

I am going to try to answer an interesting question as to who is the superior art object in the world today. In seeking an answer to this inquiry, I predict that people would first instinctively go back to the days of the vast wars in history, and go over the names of the men who held positions of vast responsibility and power in that astonishing conflicts, people who succeed in front of their labour and, thus, were considered heroes. However, I turn away from the storm of wars, and from the men who rode that storm to power and place and I look further for that man who impresses me as the greatest man who lived in the world. A man, who people can surely call the greatest, should be a universal man a man who combines in perfect eternal sleep the supreme qualities of an idealist and a realist, a dreamer and a doer. The man who satisfies those qualities, I believe is Mohandas Karamchand Gandhi, the Indian leader, of the great revolutionary movement against British regulating in I ndia. He is better known as Mahatma, called by his own countrymen first, meaning the Saint. Gandhi was born on second October, 1869 in India, of a rich, apt(p) and cultivated family. He was reared as the sons of such families are always reared, possessed of everything that money could buy (Gandhi A Biography). On September 29, 1888 he went to England to study fairness at University College London. He took his degree in regular course, returned to India, but failed to become a successful lawyer in Bombay and Rajkot. At the same time, he already found that religion was coming to have a dominant place within his life. Even before his journey to England, he had taken the vow to quit from wine, flesh, and sexual intercourse, and on his return to India, his asceticism in... ...crowds of people were gathering in order to hear his words. He seems to be was a person whom the Indians saw in him, perfect and universal man. He had a simple, altruistically and uncorrupted personality. In his political duties he was a firm realist, consistently working towards a terminal of liberation while on the other hand, he was an idealist, living ever in the pure happiness of the spirit. Works CitedGandhi A Biography. Kamats Potpourri. 4 Jan. 2011. Navajivan Trust. 13 Feb. 2011. . Holmes, behind Haynes. Mahatma Gandhi an American Portrait. Harvard Square Library. 2006. Harvard University. 12 Feb. 2011. . Moncur, Michael. Mahatma Ghandi Quotations. The Quotations Page. 1994. 12 Feb. 2011. .

Of Mice and Men :: essays research papers

During the era of the Great Depression in the 1930s, many people missed their jobs and became very lonely. This was around the period when John Steinbeck released his famous halt about these bindle stiffs. The book was called, Of Mice and Men. Loneliness is one of the major themes of this novel. Several of the characters in the book are alone. In this novel, John Steinbeck shows how world alone affects different characters. apiece is affected in a different way. Throughout the novel, the theme of privacy is mostly expressed in the important characters of glass over, Curleys wife and Crooks.Candy, the ranch handyman, lost his hand in an accident and worries about his future on the ranch. He fears that his age is making him useless and unwanted. Candys age and handicap also contribute to his loneliness. many a(prenominal) of the men reject Candy because of these things and he fears that he will eventually come to the same end as his onetime(a) dog. Candy is crushed by Lennie and Georges dream to get their own piece of land and "live off the fatta the lan". This dream lifted Candys spirit and only put up him up for a big disappointment. This made Candy not only a victim of loneliness, but also of disillusionment. He also feels the burden of loneliness and shows it by his relationship with his sheep dog. The dog, universe described as ancient, stinky, and half-blind, had been in Candys life and his companion for a very eagle-eyed time and Candy had large(p) attached to it. He said he, "had him since he was a pup" and he used to "herd sheep with him." Once the other farmhands had lastly gotten fed up with it and declared that the dog needed to be put out of its misery Candy was extremely reluctant to turn it over and allow him go. After hearing the tool ring outside, all Candy could do was turn his face towards a wall and not look around. Certainly Candy found this dog to be a loyal companion of his and he had developed a st rong relationship with it over the years, which helped him cope with his loneliness on the ranch. Whenever one is taking a deeper look at Of Mice and Men one will probably get a sense of how depressing the ranch in reality is. These are just a few examples of how different characters dealt with their loneliness.Of Mice and Men essays research papers During the era of the Great Depression in the 1930s, many people lost their jobs and became very lonely. This was around the time when John Steinbeck released his famous book about these bindle stiffs. The book was called, Of Mice and Men. Loneliness is one of the major themes of this novel. Several of the characters in the book are alone. In this novel, John Steinbeck shows how being alone affects different characters. Each is affected in a different way. Throughout the novel, the theme of loneliness is mostly expressed in the important characters of Candy, Curleys wife and Crooks.Candy, the ranch handyman, lost his hand in an accid ent and worries about his future on the ranch. He fears that his age is making him useless and unwanted. Candys age and handicap also contribute to his loneliness. Many of the men reject Candy because of these things and he fears that he will eventually come to the same end as his old dog. Candy is crushed by Lennie and Georges dream to get their own piece of land and "live off the fatta the lan". This dream lifted Candys spirit and only set him up for a bigger disappointment. This made Candy not only a victim of loneliness, but also of disillusionment. He also feels the burden of loneliness and shows it by his relationship with his sheep dog. The dog, being described as ancient, stinky, and half-blind, had been in Candys life and his companion for a very long time and Candy had grown attached to it. He said he, "had him since he was a pup" and he used to "herd sheep with him." Once the other farmhands had finally gotten fed up with it and stated that the dog needed to be put out of its misery Candy was extremely reluctant to turn it over and let him go. After hearing the shot ring outside, all Candy could do was turn his face towards a wall and not look around. Certainly Candy found this dog to be a loyal companion of his and he had developed a strong relationship with it over the years, which helped him cope with his loneliness on the ranch. Whenever one is taking a deeper look at Of Mice and Men one will probably get a sense of how depressing the ranch really is. These are just a few examples of how different characters dealt with their loneliness.